MWSC Mobile App (Legacy)
Mobile application for Maldives Water and Sewerage Company enabling bill payments, meter readings, and utility services, serving customers for eight years
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The MWSC Mobile Portal was a pioneering utility management application that revolutionized how Maldivians interacted with water and sewerage services. Developed in 2017, it served customers for eight years before being replaced with a new system in 2025.
Project Overview
As one of the first comprehensive utility management apps in the Maldives, the MWSC Mobile Portal digitized essential water and sewerage services for thousands of customers across the country. The app introduced innovative features like contactless meter reading, which proved particularly valuable during the COVID-19 pandemic.
Core Features
Bill Management
- Real-time bill viewing and payment processing
- Payment history tracking and receipt management
- Multiple payment options and account management
- Automatic bill notifications and reminders
Meter Reading Innovation
- Photo-based meter reading with automatic calculation
- Contactless reading capability (crucial during COVID-19)
- Mid-month consumption estimates
- Reading verification and validation
Service Applications
- New connection requests and service applications
- Service status tracking and updates
- Customer support and inquiry management
- Account information and history access
Digital Convenience
- Push notifications for important updates
- Offline bill viewing capabilities
- Secure account authentication
- Multi-language support (Dhivehi and English)
Technical Implementation
Native Development
- iOS: Objective-C with native camera integration
- Android: Java with Android SDK
- Platform-optimized performance and user experience
- Camera API integration for meter photo capture
Key Technical Features
- RESTful API integration with MWSC backend systems
- Image processing for meter reading automation
- Secure payment gateway integration
- Local data storage for offline functionality
- Push notification services for customer alerts
Impact During COVID-19
Contactless Services
The app’s photo-based meter reading feature became essential during the pandemic:
- Eliminated physical contact between customers and meter readers
- Maintained service continuity during lockdowns and restrictions
- Ensured accurate billing without compromising health safety
- Reduced operational costs while maintaining service quality
Digital Adoption
The pandemic accelerated digital adoption among MWSC customers:
- Significant increase in app usage and registrations
- Reduced dependency on physical service centers
- Enhanced customer satisfaction through convenient services
- Demonstrated value of digital utility management
Legacy & Impact
Utility Service Transformation
- Pioneered digital utility services in the Maldives
- Established mobile-first approach to customer service
- Reduced operational overhead for MWSC
- Improved customer satisfaction through convenience
Eight-Year Service Record
- Successfully operated from 2017 to 2025
- Served thousands of customers across multiple atolls
- Maintained consistent uptime and reliability
- Regular updates and feature enhancements throughout its lifecycle
Technology Foundation
- Demonstrated viability of utility-focused mobile applications
- Established standards for government service digitization
- Influenced subsequent utility and government app development
- Proved importance of innovative features like contactless services
Innovation Highlights
Photo-Based Meter Reading
The app’s camera-integrated meter reading was groundbreaking:
- Automated calculation from meter photos
- Reduced manual errors and disputes
- Enabled customer self-service capabilities
- Set new standards for utility data collection
COVID-19 Adaptation
The contactless features proved invaluable during the pandemic:
- Maintained essential services during restrictions
- Protected both customers and service personnel
- Demonstrated resilience of digital infrastructure
- Accelerated digital transformation in utilities sector
Conclusion
The MWSC Mobile Portal represents a successful long-term partnership that transformed utility service delivery in the Maldives. Its eight-year service record, innovative features like contactless meter reading, and critical role during COVID-19 demonstrate the lasting value of thoughtful mobile application development for essential services.